Windows 10 is trying to do a feature update on my Dell PC but it appears to fail. It started a few weeks ago and has automatically tried to repeat the updates every few days but is now trying to do it daily. The update appears to install fine but then stops during start up with circling dots. I have left it overnight but never moves forward.

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Windows Upgrade Failure on Dell Optiplex 3020 Windows 10 is trying to do a feature update on my Dell PC but it appears to fail. It started a few weeks ago and has automatically tried to repeat the updates every few days but is now trying to do it daily. This item Dell Optiplex 3020 Micro Desktop Intel Pentium G3250T Processor (Dual Core, 3MB, 2.8GHz), 4GB DDR3L SDRAM, 500GB Hard Drive, Keyboard, Mouse, Windows 8.1 Pro (Certificated Refurbished) 2018 Dell Optiplex 9020 Micro Desktop Computer (Intel Core i3-4160T 3.1GHz,8GB DDR3 RAM,500GB,USB_WIFI,Windows 10 Pro 64-Bit) (Certified Refurbished).

I have updated all my drivers and have unplugged attached accesories (other than keyboard and mouse) to see if this helps, but it doesn't. I have to start and stop the PC for the system to revert to the previous version which works fine. There is no record that I can find in the logs to show an update failure. I have reied Dell support but they are unable to help and suggest it's a windows issue. Any thoughts/help appreciated.

Please provide more information so that the cause of your problem may be diagnosed. Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted. Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and click OK. Place the cursor on System Summary. Select File, Export and give the file a name noting where it is located.

Files in the txt file format are preferred. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy.

Please upload the file to your OneDrive, share with everyone and post a link here. If the report is in a language other than English, please state the language. Please upload to your OneDrive and share with everyone a copy of your System log file from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive. To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System.

Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu.

Do not clear logs whilst you have a continuing problem. For help with OneDrive see paragraph 9.3: Gerry Stourport-on-Severn, Worcestershire, England Enquire Plan Execute.